Privacy Policy
Mind & Melody Therapy Services LLC
Effective Date: August 7, 2026
Mind & Melody Therapy Services LLC (“Mind & Melody Therapy Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting mindmelodytherapy.com or contacting the practice through the website.
This Privacy Policy explains what information may be collected through our website, how that information may be used, and the choices available to you.
This website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which describes how protected health information (“PHI”) related to your health care may be used and disclosed and explains your rights under HIPAA.
1. Information You Choose to Provide
You may voluntarily provide personal information when you:
Contact Mind & Melody Therapy Services;
Complete a new-client contact or inquiry form;
Request information about services;
Schedule or request a consultation;
Communicate with the practice by email, telephone, or another method.
Depending on how you contact us, this information may include your name, telephone number, email address, preferred method of contact, scheduling information, insurance-related information, and information you voluntarily provide about the reason you are seeking services.
Please provide only the information reasonably necessary for us to respond to your inquiry.
2. Health Information and HIPAA
Information you provide in connection with receiving health care services may constitute protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable privacy laws.
When information is protected by HIPAA, it is handled in accordance with our HIPAA Notice of Privacy Practices and applicable law.
Mind & Melody Therapy Services uses service providers for certain administrative and technology functions. When required by HIPAA, appropriate Business Associate Agreements are maintained with service providers that create, receive, maintain, or transmit protected health information on our behalf.
3. New Client Contact Forms
The website may provide a form through which prospective clients can contact the practice.
Information submitted through a new-client inquiry form is used for purposes such as responding to your inquiry, determining availability, facilitating scheduling, and determining whether Mind & Melody Therapy Services may be an appropriate provider for your needs.
Submitting an inquiry does not by itself establish a therapist-client relationship.
Please do not use a website contact form for emergencies or urgent mental health concerns.
4. Scheduling and Client Portal
Mind & Melody Therapy Services may use a secure third-party practice-management or client-portal service for scheduling, intake paperwork, communications, billing, and other practice functions.
When you follow a link from this website to a third-party service, your use of that service may also be subject to that provider's privacy and security practices.
5. Information Collected Automatically
Like most websites, certain technical information may be collected automatically when you visit the site. Depending on the website configuration and technologies in use, this may include information such as:
Browser and device type;
Operating system;
IP address;
General geographic information;
Referring website or source;
Pages viewed;
Date and time of visits; and
General website interaction information.
This information may be used to maintain website functionality, security, understand general website usage, and improve the website.
6. Analytics and Advertising
Mind & Melody Therapy Services may use limited website analytics or advertising technologies to understand general website traffic and evaluate the effectiveness of advertising.
Because this website relates to mental health services, we take additional precautions regarding advertising and analytics technologies.
We do not intentionally provide advertising platforms with the contents of therapy inquiries, clinical information, diagnoses, treatment information, psychotherapy notes, or other protected health information for advertising purposes.
We do not intentionally use client or prospective-client health information to create advertising audiences or to target individuals based on mental health conditions or treatment.
We do not sell protected health information.
Advertising and analytics technologies may change over time. We periodically review the technologies used on this website with the goal of limiting unnecessary collection or disclosure of information associated with individuals seeking health care services.
7. Cookies and Similar Technologies
The website platform and certain service providers may use cookies or similar technologies necessary for website functionality, security, performance, preferences, or analytics.
Your browser may allow you to block, delete, or otherwise control cookies. Disabling certain cookies may affect how portions of the website function.
8. How We Use Information
Information collected through the website may be used to:
Respond to inquiries;
Facilitate consultations and scheduling;
Communicate about services;
Operate and maintain the website;
Protect the security and integrity of the website;
Understand general website performance;
Improve our services and website;
Meet legal, regulatory, professional, or contractual obligations; and
Protect the rights, safety, and interests of Mind & Melody Therapy Services and others where permitted or required by law.
9. How Information May Be Shared
We may disclose information when reasonably necessary to service providers that assist with practice operations, website hosting, scheduling, communications, payment processing, information technology, or other legitimate business functions.
When a service provider handles protected health information on our behalf and HIPAA requires a Business Associate Agreement, we maintain an appropriate agreement with that provider.
We may also disclose information when required or permitted by applicable law, regulation, court order, legal process, or professional obligation.
We do not sell protected health information.
10. Email, Text Messages, and Electronic Communications
Electronic communications can involve privacy and security risks. Please consider the sensitivity of information before sending confidential or clinical information through ordinary email or text messaging.
When available, clients may be encouraged to use secure communication methods provided by the practice or its practice-management platform for sensitive communications.
11. Data Security
Mind & Melody Therapy Services uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. You should therefore use appropriate caution when transmitting sensitive information electronically.
12. Data Retention
Information is retained only as reasonably necessary for the purposes for which it was collected and as required by applicable legal, ethical, professional, insurance, record-retention, and regulatory obligations.
Clinical records and protected health information are subject to separate retention requirements and practices.
13. Third-Party Websites
This website may contain links to websites or services operated by third parties.
Mind & Melody Therapy Services does not control the privacy or security practices of independent third-party websites. When you leave our website, you should review the privacy practices of the website or service you are visiting.
14. Children's Privacy
This website is not directed toward children for the purpose of independently collecting personal information from them online.
If services involving a minor are requested, information will be handled in accordance with applicable law, professional obligations, consent requirements, and our clinical privacy practices.
15. Your Privacy Rights
Depending on the type of information involved and applicable law, you may have rights regarding your personal information.
If your information constitutes protected health information under HIPAA, you may have rights including the right to access certain records, request amendments, request confidential communications, request certain restrictions, obtain an accounting of certain disclosures, and receive a copy of our HIPAA Notice of Privacy Practices.
Please consult our HIPAA Notice of Privacy Practices for a complete explanation of your rights concerning protected health information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
When material changes are made, the revised policy will be posted on this website with an updated effective date.
17. Contact Information
Questions about this Privacy Policy or the privacy practices of Mind & Melody Therapy Services may be directed to:
Mind & Melody Therapy Services LLC
Christopher Morrison, LMHC, LPC, MT-BC
22 Gordon St
Pittsfield, MA 01201
Phone: 413-216-0225
Website: mindmelodytherapy.com
For questions specifically concerning protected health information or your HIPAA rights, please refer to the practice's HIPAA Notice of Privacy Practices.